First Time User FAQs
Below is a range of questions that are commonly asked by new users of the ICS.
How do I navigate in the ICS? (80KB)
How do I register my clients in the ICS? (147KB)
How do I supplement or amend my client details in ICS? 101KB)
How do I find a UNLocode? (39KB)
How do I add or amend my contact details in the ICS? (682KB)
What is an Establishment ID and how do I obtain one? (95KB)
Troubleshooting
The fields on my ICS screen grey out after I access the 'blue book' icon (1392KB)
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Quick links
- ICS Updates
- Log in to Customs Interactive
- SIAR reference file
- Urgent Cargo Clearance
- ICS Business Continuity (BCP)
Scheduled weekly
ICS outage
Wednesday mornings
12:00am - 04:00am
