Urgent Cargo Clearance

To request an urgent cargo clearance, the cargo must meet one of the following criteria:

• Cargo may miss it's carrier (export flights/vessels, truck booking system)
• Perishable goods will be damaged if subjected to delay, or
• Cargo requires immediate delivery (e.g. urgent medical supplies, hazardous materials and livestock)

If your cargo meets one of the above criteria, phone 02 6275 6100.

The most common question asked by industry is "What is the status of my cargo?"
Customs has produced two guides to assist users in understanding the status of their cargo within the ICS.

Understanding cargo status conditions. (140KB) This Quick Reference Guide assists users in determining the various reasons that their cargo might not be cleared.

Where do I find the status of my cargo? (516KB) A comprehensive document that provides information on the status of cargo within different ICS screens.