Already Connected

Clients who have been through the 'first time user' process are now considered to be 'already connected'. Below is a range of common questions that arise for users already connected to the ICS. Many of these questions relate to digital certificates, error messages that may be encountered, and guides on uninstalling software if needed.


This is a PDF document I am a current ICS user. How do I add a new user? (applies to Signing Authorities or Administrators) (525KB)

This is a PDF document How do I uninstall the CSI? (387KB)

This is a PDF document How do I uninstall the Sun JRE? (387KB)

This is a PDF document How do I renew my Type 1 individual or Type 3 device certificate? (26KB)

This is a PDF document How do I rollover to my new digital certificate? (162KB)

This is a PDF document How do I renew my ABN-DSC or Non-Individual (Type 2) digital certificate? (21KB)

This is a PDF document How do I add a renewed certificate? (535KB)

 

Troubleshooting

This is a PDF document Error message - Not authorised - Cannot login with Type 3 certificate - Error code 14 (236KB)
This error message displays when attempting to log into the Customs Interactive using a Type 3 certificate.

 

Individual software installation

Clients already communicating with Customs who require one of the individual installers can download them by clicking on the links below.

1. Sun JRE (16MB)

2. CSI

http://www.cargosupport.gov.au/site/page5953.asp modified: 10 August, 2010 11:26 AM