First time users

There are a number of steps involved in accessing the ICS for the first time.
Clients must first decide on a method of communication with Customs.
The options are:

  • Customs Interactive (CI), or
  • Electronic Data Interchange (EDI)

Accessing the ICS through Customs Interactive is Internet based and requires the installation of special software like the Common Use Signing Interface (CSI) and Java Runtime.
Access via Electronic Data Interchange (EDI), as well as requiring CSI and Java, requires either an off the shelf or specifically developed software package. ICS high use groups are most likely to have developed their own software packages. EDI users will view uniquely formatted screens that may be very different from the CI view.

Based on the communication choice, clients need to purchase one or more digital certificates.
For comprehensive information on the different types of digital certificates available for use with Customs, visit the digital certificates page.

Installer package and tutorials

For ease of use, an install package has been created, designed as a step-by-step guide to assist you in getting connected to Customs, and to use the Customs Interactive. It includes all of the program files and guides that you need to complete the process. It is important that these steps be followed in the order that they appear.
The package includes the Common-use Signing Interface (CSI) software, which is designed to allow secure communication with government agencies, and supports the use of digital certificates in online transactions.

Download the installer and tutorial package. Note: Before you attempt to download this installer file, be aware that it is large. (Approx 50MB).

Once downloaded, double-click to unzip. Make a note of where this file is saved to. To open, double-click on the file titled CSI_Install_v3.1.exe
If you do not wish to download this file, you may request a CD copy be posted to you.
Send your request via email to: cargosupport@customs.gov.au. Include a contact name, organisation name, ABN and a mailing address.

Internet Explorer version 6 or above is required for viewing the material within the package. Clients with older versions can still view the material, however, they will not be able to view the menu items, and will have to access documents individually.

To get connected to Customs, complete the steps outlined in the installer in the following order:

  1. Install CSI and Java
  2. Remove the Google toolbar (if appropriate)
  3. Download your digital certificates from VeriSign
  4. Export your private key
  5. Export your public key
  6. Save your digital certificates
  7. Add your digital certificates to the CSI store
  8. Set a default certificate
  9. Configure your email program to read encrypted email
  10. Self registration
  11. Create an EDI site.

Customs Public Keys (Customs Type 3 digital certificate)

These keys are an essential part of your EDI software. Customs recommends that you check with your software developer to confirm that your software includes these keys.

Download the most recent (2010) Customs and Border Protection Type 3 digital certificate (zip file 1.36KB)

Bureaus

Bureaus can send electronic messages to Customs on behalf of their clients, provided appropriate authority to act on behalf of that client has been given.
More information on bureaus.

Frequently Asked Questions

View the list of Frequently Asked Questions.

http://www.cargosupport.gov.au/site/page5952.asp modified: 20 September, 2011 2:07 PM