Integrated Cargo System

This section contains a range of information that will assist first time users in connecting to the Integrated Cargo System (ICS), and will address some of the more common questions raised by clients already connected.

Browser Support Matrix (Customs Connect Facility/Integrated Cargo System)
The Customs Connect Facility (CCF) is the communications gateway for all electronic business transactions to and from Customs. Communications and processing functions are provided for interactive transactions over the internet. To do this you must have the correct Internet Explorer (Web Browser), Java software applications running against the operating software. To confirm that you have the correct combination see the CCF/ICS Browser Support Matrix below.

First time users
There are a number of steps involved in accessing the ICS for the first time. Clients must first decide on a method of communication with Customs.

About Digital Certificates
Clients who intend to communicate electronically with Customs through the ICS must purchase one or more digital certificates.

2014 Customs Type 3 Public Certificates
Clients who communicate electronically with Customs using EDI messaging must rollover to the new Australian Customs and Border Protection Service 2014 certificate. An installation guide can be accessed here.

The certificate can be installed for encrypting messages TO Customs from 8 May 2014. Messages TO and FROM Customs need to be encrypted/decrypted with the new certificate from 04:00 on Wednesday 21 May 2014. The new valid Certificate is available here(CCFEmailGateway20160114 PEM)

ICS terms and acronyms
Customs and Border Protection have produced a list of terms and acronyms that clients may come across when using the Integrated Cargo System (ICS) to import or export goods.

ICS Business Continuity (BCP)
In the event of an ICS outage, ICS slow response times, ICS specific issues, and/or client system problems it is critical that industry be able to continue normal daily business with minimal disruption through alternate cargo reporting procedures.

Accessing ICS Information
Information supplied to Customs and Border Protection for clearance of import and export cargo is available to relevant parties on request. modified: 13 May, 2014 2:08 PM