previous news

2011

October 2011

Protected Industrial Action for 27 October 2011

The Community and Public Sector Union has advised that its members employed with Customs and Border Protection intend to continue Protected Industrial Action this week. This action will comprise of up to 12 two hour stoppages in NSW, Victoria and WA and 2 two hour stoppages in SA, QLD, Tasmania, NT and the ACT.  Customs and Border Protection has in place contingency arrangements to protect Australia’s borders and minimise impacts on business operations.

Cargo

Our arrangements will minimise impact on our cargo and mail operations but we anticipate that there may be delays experienced on Thursday 27 October. Though we are optimistic that our contingency arrangements will minimise disruption as much as possible, should there be delays we guarantee that, on completion of the Protected Industrial Action, any affected consignments will be given priority. The CI&SC will be available to assist industry if any cargo, falling under the definition of urgent clearance, is held. The CI&SC may not be able to assist for any cargo not falling under this definition.

To request an urgent cargo clearance, the cargo must meet one of the following criteria:

  • Perishable goods will be damaged if subjected to delay, or
  • Cargo requires immediate delivery (eg urgent medical supplies, hazardous materials and livestock).

If your cargo meets one of the above criteria, phone 02 6275 6100.

Passengers

Once again we anticipate that there may be delays to the processing of international travellers at airports. Customs and Border Protection is working with airport owners and airlines to minimise the impact on the travelling public. When further information is available it will be published on the Customs and Border Protection website.

During protected industrial action the health, safety and security of the public and our staff will be our priority. Customs and Border Protection continues to negotiate in good faith with all bargaining representatives to propose an Agreement that is affordable and within the parameters of the Australian Government Bargaining Framework.

Information can be found on the website.


Protected Industrial Action for week commencing 10 October 2011

The Community and Public Sector Union has advised that its members employed with Customs and Border Protection intend to continue Protected Industrial Action this week. This action will comprise two to four hour stoppages and partial work bans at various work locations, including airports, container examination facilities, air cargo operations and international mail facilities. Customs and Border Protection has in place contingency arrangements to protect Australia’s borders and minimise impacts on business operations.

Cargo

Our arrangements will minimise impact on our cargo and mail operations but we anticipate that there may be delays experienced on Thursday 13 October, which is the primary day of action. The advised Protected Industrial Action consists of work stoppages of two to four hours on this day. Though we are optimistic that our contingency arrangements will minimize disruption as much as possible, should there be delays we guarantee that, on completion of the Protected Industrial Action, these consignments will be given priority. The CI&SC will be available to assist industry if any cargo, falling under the definition of urgent clearance, is held. The CI&SC may not be able to assist for any cargo not falling under this definition.

To request an urgent cargo clearance, the cargo must meet one of the following criteria:

  • Perishable goods will be damaged if subjected to delay, or
  • Cargo requires immediate delivery (eg urgent medical supplies, hazardous materials and livestock).

If your cargo meets one of the above criteria, phone 02 6275 6100.

Passengers

Once again we anticipate that there may be delays to the processing of international travellers at airports. Customs and Border Protection is working with airport owners and airlines to minimise the impact on the travelling public. When further information is available it will be published on the Customs and Border Protection website.

During protected industrial action the health, safety and security of the public and our staff will be our priority. Customs and Border Protection has negotiated in good faith with all bargaining representatives to propose an Agreement that is affordable within its budget and within the parameters of the Australian Government Bargaining Framework.

Information can be found on the website.


Customs and Border Protection Industrial Action for week of 3 October 2011

The Community and Public Sector Union has advised that its members employed with Customs and Border Protection intend to continue Protected Industrial Action into this week.

This action will comprise of partial work bans at various work locations, including airports, container examination facilities, air cargo operations and international mail facilities.

Customs and Border Protection has in place contingency arrangements to protect Australia’s borders and minimise impacts on business operations.

Our arrangements will minimise impact on our cargo and mail operations but we anticipate that there may be delays to the screening of some held air cargo consignments in Sydney. We expect up to 30% of air cargo, that has been held for examination, may be impacted between Wednesday 5 October and Saturday 8 October. Overall we estimate this will equate to 150 - 200 consignments over the 4 days. Though we are optimistic that our contingency arrangements will result in holds being lifted in a timely manner, should there be delays we guarantee that, on completion of the Protected Industrial Action, these consignments will be given priority. The CI&SC will be available to assist industry if any cargo, falling under the definition of urgent clearance, is held. The CI&SC may not be able to assist for any cargo not falling under this definition.

To request an urgent cargo clearance, the cargo must meet one of the following criteria:

  • Perishable goods will be damaged if subjected to delay, or
  • Cargo requires immediate delivery (eg urgent medical supplies, hazardous materials and livestock).

If your cargo meets one of the above criteria, phone 02 6275 6100.


September 2011

ACCA 2011/11 – Transfer of Postal Import Declarations function in Victoria

Customs and Border Protection is focused on refining our approach to managing the border. This includes developing a national approach to managing our work for Import Declarations.

All processing of Import Declarations for International Postal articles for Perth and Melbourne will be moving from the Melbourne Gateway Facility to Customs House Melbourne Airport. This will come into effect on 3 October 2011.

For more information see ACCA 2011/11.


ABS paper - experimental statistics on shipping container movements

The Australian Bureau of Statistics has today released a paper that presents experimental statistics on international shipping container movements.

The paper describes:

  • the requirements of government and industry for container statistics;
  • the relationship between container statistics and related statistics;
  • the methodology used to compile experimental statistics on inward containers, i.e. those used to import goods;
  • the datasets available for compiling container statistics; and
  • options for the future of these statistics.

The experimental statistics and description of the methodology presented in this paper result from extensive work undertaken by the Australian Customs and Border Protection Service (Customs and Border Protection) and the Australian Bureau of Statistics (ABS) over several years. Input from government and industry stakeholders have contributed significantly to the development of these experimental statistics.

As the statistics presented in this paper are experimental, the methodology and output are subject to change due to further research, analysis and feedback.

The paper can be found on the ABS Website, any feedback direct to the ABS is encouraged.


ACCA 2011/10 Secure Electronic Data Interchange (SEDI) Application

Australian Customs & Border Protection Service (Customs and Border Protection) is currently in the process of redeveloping its corporate gateway service: the Customs Connect Facility (CCF). While this redevelopment will not change the way in which Electronic Data Interchange (EDI) messages need to be created to communicate with the Integrated Cargo System (ICS) via the CCF, the redevelopment will replace the existing Public Key Infrastructure (PKI) service and all of its legacy componentry including the Secure EDI (SEDI) application.

View the advice


Customs Tariff Amendment (2012 Harmonized System Changes) Bill 2011

The Minister for Home Affairs, the Hon Brendan OConnor MP, introduced the Customs Tariff Amendment (2012 Harmonized System Changes) Bill 2011 into Parliament on 23 March 2011.

The Bill contains approximately 800 amendments to the Customs Tariff Act 1995 that will implement the changes resulting from the WCO's fourth review of the International Convention on the Harmonized Commodity Description and Coding System (Harmonized System).

For further information refer to the Customs and Border Protection website.


August 2011

Radiological goods campaign

The Australian Customs and Border Protection Service (Customs and Border Protection) is conducting a campaign to promote and assess industry compliance with laws relating to the exportation of certain radiological goods.

The campaign will focus on air cargo exports of radiological goods in Victoria and New South Wales. The campaign will run for a four week period, from 15 August to 11 September, during business hours only.

During the campaign, Customs and Border Protection officers and representatives from the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) will verify that exports of high activity radioactive sources comply with export requirements and have the correct permits.

Known exporters of radiological goods were advised by letter of the campaign before it started. Customs and Border Protection does not expect the campaign to cause any delays to the export of radiological goods from Australia.

If you would like more information you can also contact the Customs Information and Support Centre by phoning 1300 558 099 or send your enquiries to information@customs.gov.au


July 2011

Important notification regarding DP World Melbourne & Sydney terminals

Since DP World Melbourne introduced a new Intermodal Terminal (GB52P), there has been confusion how clearances are processed.

This advice is to clarify client understanding of the container status before contacting either Customs or DPW support for assistance. As of 18 July, DP World Sydney will be required to validate container statuses. If the ICS status is clear and DP World systems status is held, please contact DP World directly and not CI&SC for clarification.

For more information please refer to the DP world notice.


June 2011

Compliance Update - June 2011

The latest Compliance update is now available. This outlines performance targets, statistics and information on Compliance requirements associated with import and export activities.

This can be found on the Complying with Customs and Border Protection website.


ACCA 2011/08 - Australian Customs & Border Protection Service Compliance Information Sessions

Please be advised that the Customs and Border Protection Compliance Information Sessions (refer to ACCA 2011/05 for details) being held in Perth and Adelaide have been rescheduled. Due to flight cancellations in and out of Sydney, Melbourne and Canberra given the current volcanic ash cloud situation, our presenters are not able to travel to Perth and Adelaide on time to deliver the sessions.

View the Advice


Deployment of the Re-cycled Master Air Waybill (MAWB) Solution

The MAWB solution is being deployed into the ICS this weekend, 18 and 19 June 2011. As part of the deployment there will be a 12 hour ICS outage from Saturday 18 June, 1700 hours to Sunday 19 June, 0500 hours. To further facilitate the clearance of cargo before the outage, the ICS screening period for Air Cargo Reports will be reduced to 30 minutes from 1500 hours AEST on Saturday 18 June.

CI&SC staff will remain until midnight on Saturday to assist in the processing of any urgent releases and additional staff will be made available at the CI&SC from 0500 hours on Sunday to handle any queries or issues resulting from the outage and implementation. If at all possible, Industry is encouraged to report cargo that is due to be reported during the outage period before the outage commences. EDI users who choose to send messages during the outage period and that have resend functionality should consider disabling resends for this outage period to reduce the backlog of messages accumulated during the outage.

After the outage, there will be a catch up period for the ICS to process the backlog of messages. This means that delays in message processing may be experienced for several hours after the ICS becomes available.

To assist you in identifying if your shipment is subject to a re-reported MAWB, a list of re-reported MAWBs from the previous 10 days is available here. If one of these MAWB numbers is part-shipped after the solution is implemented, then clearance may be affected. If you do not receive clearance for cargo associated with one of the listed MAWBs please contact the CI&SC.

For more information regarding the MAWB solution deployment, please see the Australian Customs Cargo Advice (ACCA) 2011/06 on the ACCA page.
For more information regarding the MAWB solution, please see the Release notes here.


May 2011

ACCA 2011/07 - Release of Postal Articles from Customs Control - New Procedures

In April 2011, Customs and Border Protection commenced a pilot program in Victoria and Western Australia of a new payment process for Postal Import Declarations. The pilot program has completed successfully and will now be introduced into Queensland and New South Wales. As of 30 June 2011, Customs and Border Protection will implement a new report that will contain a daily list of all Postal Import Declarations that have received a FINALISED status the previous day.

View the Advice


AQIS S-Cargo Electronic Holds Project Update

This notice is to advise industry that S–Cargo has been implemented in Brisbane, Perth and Adelaide and is being progressively rolled out to other Australian ports.

S–Cargo will be rolled out to the Ports of Darwin, Townsville and Cairns in the near future.

For more information please see notices 51 and 52 on the AQIS website.


ICS Release 10.4.02 - Recycling Master Air Waybill (MAWB) Numbers

As part of the deployment of the Re-cycled MAWB solution there will be a 12 hour ICS outage from Saturday 18 June, 1700 hours to Sunday 19 June, 0500 hours. For more information on the implementation plan please see ACCA 2011/06.

The release notes for 10.4.02 have also been published and provide an outline of the changes and how they may affect your business. To read the release notes click here.


ACCA 2011/05 Australian Customs and Border Protection Service Compliance Information Sessions

Compliance Assurance Branch of Customs and Border Protection (Compliance) has adopted a new business model in conducting our compliance monitoring activities. Customs and Border Protection will be conducting information sessions to provide industry insights into Compliance findings in the past year and the focus of our compliance program for 2011/12.

View the Advice.


Low Value Import Threshold

On 18 December 2010 the Government announced an inquiry into the future of Australian retail by the Productivity Commission, the release of new research into online shopping in Australia and a compliance campaign to crack down on people or businesses rorting the $1,000 low-value threshold.
On 31 March 2011, the Productivity Commission released an Issues Paper related to the inquiry into the retail sector. Submissions to this inquiry are due 20 May 2011. Details, including guidance on how to make submissions to the inquiry, can be found on the Productivity Commission website.

For more information click here


March 2011

ACN 2011/13 - Cargo Arriving from Japan

ACN 2011/13 has being issued in response to requests for further information following the recent earthquake and tsunami in Japan. In particular, questions have been raised about potential risks associated with passengers and cargo arriving from Japan.

To view the advice click here


ACN 2011/09 - Prohibiting the Import and Export of Arms and Related Materiels - Libya

On 26 February 2011, the United Nations Security Council (UNSC) adopted resolution 1970, banning trade in arms and related materiel to and from Libya. The resolution was adopted in response to the use of violence by the Libyan regime against its own people.

View the advice here


AQIS S-Cargo Electronic Holds Project Update

This notice is to advise industry that the implementation of S-Cargo is on schedule and the final, single port trial in Brisbane has been successfully completed. S-Cargo will now remain in production in the Port of Brisbane and AQIS will commence a phased roll out of S-Cargo nationally, starting with the Melbourne Ports from 4 April 2011.

To read the notice click here.


Simplifying GST on Cross-Border Transactions

The Assistant Treasurer has released a discussion paper on implementing the Board of Taxation’s recommendations on GST cross-border transactions. Recommendation 12 which relates to the calculation of VoTI is discussed at Chapter 3.10. Interested parties are encouraged to provide submissions to Treasury by 31 March 2011.

View the discussion paper on the Treasury website.


ACCA 2011/04 - Improved Cargo Support website live

Through consultation and feedback, the new Cargo Support website will 'go live' on Wednesday 9 March 2011. The 'home' web address will remain the same at www.cargosupport.gov.au. You may need to update your favourites for frequently used pages as they may have changed.

View the advice


February 2011

ACCA 2011/03 - EDI Client Registrations

The Australian Customs and Border Protection Service would like to announce the introduction of new Electronic Data Interchange (EDI) messages within the Integrated Cargo System (ICS). Client Registration messages have been developed to provide another option for ICS users to register clients in the ICS through EDI. Read the advice


Compliance Update - February 2011

The latest Compliance update is now available. This outlines performance targets, statistics and information on Compliance requirements associated with import and export activities.

This can be found on the Complying with Customs and Border Protection website here.


Industry consultation on the Customs Amendment (Export Controls and Other Measures) Bill 2011

Customs and Border Protection and the Department of Infrastructure and Transport undertook a joint review of the legal provisions and administrative framework of licensed depots, warehouses and Regulated Air Cargo Agents.

The joint review formed part of the Government’s response to the Independent Review of Airport Security and Policing for the Government of Australia (the Wheeler Report).

The exposure draft legislation, which will implement the outcomes of the joint review as well as respond to recommendations made in the ANAO report ‘Customs’ Cargo Management Re-engineering Project', is now available for comment.
 
To access the draft legislation and to obtain information on making a submission click here


ACCA 2011/02 Digital Certificate Renewals

The Australian Customs and Border Protection Service would like to remind digital certificate holders that there may be a requirement to complete a new Evidence of Identity (EOI) check on every third renewal of their digital certificate. View the Advice


January 2011

AQIS S-Cargo Electronic Holds Project update

This notice is to advise industry of impending changes to the way AQIS manages hold and releases for sea cargo from countries on the AQIS Country Action List (CAL), previously known as the Giant African Snail (GAS) list. This notice will be of particular interest to shipping companies, stevedores, brokers, freight forwarders and all involved in the supply chain logistics for sea cargo.

For more information, please visit the AQIS website: http://www.daff.gov.au/aqis/import/general-info/ian/11/09-2011


ACCA 2011/01 Preparation of documents for Self Assessed Clearances

The Australian Customs and Border Protection Service (Customs and Border Protection) is undertaking a three month campaign to ensure that existing exemptions to pay GST and customs duty on certain imported goods under $1,000 are not being abused or exploited. This campaign commenced from the beginning of 2011. Customs and Border Protection wants to work towards minimising impact on industry and has issued an ACCA to assist you to assist us in doing this. View the Advice


Urgent Customs clearance of emergency relief goods for Australia’s flood crisis

Customs and Border Protection is continuing to support its partner agencies during the Queensland and northern NSW flood crisis by urgently clearing emergency relief goods. Customs and Border Protection has procedures in place to assist individuals and organisations during a crisis by ensuring all goods required to support the emergency are urgently processed.

Examples of emergency relief goods include:

  • health/medical supplies and equipment
  • public infrastructure equipment or other goods that serve an urgent public need
  • clean up equipment
  • food/blankets and other aids.

For assistance in urgently clearing emergency relief goods, please phone (02) 6275 6100.


2010

December 2010

ACN 2010/56 - Introduction of Product Stewardship requirements for computers and televisions

This notice is to inform importers and Customs brokers about the development of Commonwealth legislation that will require commercial importers of televisions and computers to organise and fund the collection and recycling of television and computer waste.

To see the advice go to: http://www.customs.gov.au/site/page4408.asp


ACN 2010/53 - Changes to the Australian Harmonized Export Commodity Classification effective 1 January 2011

Australian Customs and Border Protection Notice 2010/53 outlines a summary of updated AHECC codes that become effective on 1 January 2011.

To see the advice go to: http://www.customs.gov.au/site/page4408.asp


ACN 2010/54: Additional substances added to Schedule 4 of the Customs (Prohibited Imports) Regulations 1956

Fourteen new substances have been added to Schedule 4 of the Customs (Prohibited Imports) Regulations 1956 (the Regulations).
A valid licence and permit are now required to import these substances.

View the advice and list of substances here. http://www.customs.gov.au/site/page4408.asp.


ACCA 2010/14 - Preview available of improved Cargo Support Website

In response to feedback from Industry and internal stakeholders, Customs and Border Protection has developed an improved Cargo Support website. The new improved website will run in conjunction with the current website and will replace the current site in early 2011. To view the new improved page go to http://www.cargosupport.gov.au/default.asp.

View the advice


November 2010

ACCA 2010/13 - Incoterms 2010

This ACCA is to advise that the International Chamber of Commerce (ICC) has revised Incoterms 2000 to reflect changes in international and domestic trade. Incoterms 2010 comes into effect on 1 January 2011. Incoterms are a series of international sales terms, published by the ICC and widely used in international commercial transactions. View the advice


AQIS S-Cargo electronic holds project update

ThisAQIS notice is to advise industry of impending changes to the way AQIS manages hold and releases for Sea Cargo from countries on the AQIS Country Action List (CAL) sea cargo (previously known as the GAS list – (Giant African Snail). This notice will be of particular interest to shipping companies, stevedores, brokers, freight forwarders and all involved in the supply chain logistics for sea cargo. To read the notice go to: http://www.daff.gov.au/aqis/import/general-info/ian/10


Trans-Tasman Time Release Study

Australian Customs and Border Protection Service and the New Zealand Customs Service have released the first Trans-Tasman Time Release Study (TRS).

The study was a joint project conducted by the two customs services and measures the performance of Australian and New Zealand import and export clearance processes for cargo traded between the two countries. http://www.customs.gov.au/site/101110Trans-Tasmandocreleased.asp


October 2010

ACCA 2010/12 - Australian Customs and Border Protection Services IT Infrastructure Technology refresh work program

Over the next 10 months, the Australian Customs and Border Protection Service will be conducting a series of IT system upgrades.

View the advice


ACCA 2010/11 - IT Infrastructure Technology refresh work program and Current support arrangement for CSI

Over the next 10 months, the Australian Customs and Border Protection Service will be conducting a series of IT system upgrades including software updates and remediation of the Customs Connect Facility (CCF). View the advice


ACCA 2010/10 - Transfer of the Tariff Advice function from Queensland and Northern Territory to NSW

From 3 November 2010, the Tariff North team in Sydney will deliver tariff classification advice services for New South Wales, Queensland and the Northern Territory. View the advice


Compliance Update October 2010

The latest Compliance update is now available.
This can be found on the Complying with Customs and Border Protection page or view the document.


August 2010

CBPNCC Sub-Committee meeting minutes

The meeting of the CBPNCC Combined Service Delivery and Administration Policy and Legislation Sub-committees was held on 22 July 2010.
View the minutes.


ACCA 2010/09 - CCF Email Gateway Type 3 digital certificate rollover 2010

The existing Type 3 digital certificate used by the Australian Customs and Border Protection Service will expire on 23 September 2010, and Customs and Border Protection will be ‘rolling over’ to a newly issued certificate on Wednesday, 8 September 2010.
This means that users who send messages to the ICS (in both Industry Test and Production), using Electronic Data Interchange (EDI) software, need to rollover to the new Customs and Border Protection certificate. View the advice.


July 2010

Cargo Status documents

The most common question asked by industry is "What is the status of my cargo?"
Customs has produced two guides to assist users in understanding the status of their cargo within the ICS.

The documents are available on the following pages:

http://www.cargosupport.gov.au/site/page6081.asp
http://www.cargosupport.gov.au/site/page6082.asp

To view the documents directly:

This is a PDF document. Understanding cargo status conditions. This Quick Reference Guide assists users in determining the various reasons that their cargo might not be cleared.

This is a PDF document. Where do I find the status of my cargo? A beginners guide to cargo status.



ACCA2010-08 - Customs Type 3 digital certificate rollover

The existing Type 3 digital certificate used by the Australian Customs and Border Protection Service will expire soon, and Customs and Border Protection will be ‘rolling over’ to a newly issued certificate on Thursday 23September 2010. View the advice.



ACCA 2010/07 - Re-use of Master Air Waybill Numbers

This advice addresses the implications that the re-use and re-reporting of Master Air Waybill numbers (MAWB) by airlines is causing with cargo reporting and cargo clearance within the Integrated Cargo System (ICS). View the advice.



GST Law changes affect value of taxable importation (VOTI)

GST Law changes took effect from 1 July. The definition of "place of consignment" and how VoTI is calculated may be affected. Some transport and other related services done in Australia will now be GST-free and will need to be included in the VoTI. Refer to ACN 2010/33 for further details: http://www.customs.gov.au/webdata/resources/files/AUSTRALIANCUSTOMSNOTICENO2010-33.pdf
View the ATO advice at http://www.ato.gov.au/content/00247194.htm


ACCA 2010/06 - New arrangements for tablet press permits

Customs and Border Protection has announced that from 1 July 2010, it will be taking over responsibility for the issuing of ‘Permission to Import’ in relation to the import control of tablet presses. View the advice.


Excise Equivalent Goods (EEG) Arrangements

On 1 July 2010, the ATO commenced administering certain aspects of importing activities for EEGs that are warehoused, including movement and settlement permissions. There will be minimal change to arrangements for duty free, providore or catering bond businesses.

You will continue to use ICS to acquit your customs obligations for imports and exports, pay duty and indirect tax, and deal with Customs and Border Protection for general import, export and ICS enquiries and tariff, valuation and origin advices.

For more information, go to the excise section of the ATO website or the EEG section of the Customs and Border Protection website.


Tariff Changes for 1 July 2010

Increase in duty rates for aviation fuel
Duty rates for aviation kerosene and gasoline will increase by $0.00702 per litre, from $0.02854 to $0.03556 per litre, from 1 July 2010. ACN 2010/29 refers.

Item 61 in Schedule 4
Item 61 in Schedule 4 (Expanded Overseas Assembly Provisions Scheme) and its treatment codes 461 and 561 will cease to operate from 1 July 2010. ACN 2010/27 refers.


June 2010

ACCA 2010/05 - Transfer of the Tariff Advice function from Western Australia, South Australia and Tasmania to Victoria

Following an internal review of the Tariff Advice System, Customs and Border Protection has decided to establish tariff advice centres of excellence in Sydney and Melbourne. These centres of excellence will have primary responsibility for the provision of tariff advices and internal tariff advice reviews. The first phase of implementing that business improvement strategy will see the Melbourne Tariff team (Tariff South) delivering the tariff advice service for Victoria, Western Australia, South Australia and Tasmania from Thursday 01 July 2010. View the advice.


Customs Type 3 digital certificate rollover

The rollover of the Type 3 digital certificate used by the Australian Customs and Border Protection Service will occur soon.
This means that users who send messages to the Integrated Cargo System (in both Industry Test and Production), using Electronic Data Interchange (EDI) software, need to rollover to the new Customs digital certificate.

This rollover does not affect any digital certificates you or your organisation may have purchased. This is an advance notification only. No immediate action is required.

A second advice will be released soon, outlining the requirements of the rollover, and will include two attachments, the new Customs Public Key and a Certificate Rollover Guide.


May 2010

Cargo Support website review - participants required

Customs and Border Protection is reviewing the Cargo Support website, and would like expressions of interest from stakeholders who would like to participate in information gathering workshops, to be held at Customs House in Sydney in early June.
Interested parties should email [email address removed - participants no longer required]


April 2010

Excise Equivalent Goods (EEG) Arrangements

From 1 July 2010, the ATO will administer certain aspects of importing activities for EEGs that are warehoused, including movement and settlement permissions. There will be minimal change to arrangements for duty free, providore or catering bond businesses.

You will continue to use ICS to acquit customs and indirect tax obligations on imports, and deal with Customs and Border Protection for general import and ICS enquiries.

For more information, go to www.ato.gov.au/excise or www.customs.gov.au


ACCA 2010/04 - Cargo Support website review - Online survey

This notice provides details of the review of the Cargo Support website, and invites users of the site to participate in an online survey. The survey will be open until Tuesday 25 May, and the feedback received aims to form a basis for changes and improvements to the website.

View the advice.

View the survey. (Survey closed - 25 May 2010)


March 2010

Email required for depot operators

Depot Operators
A number of recent incidents of potentially hazardous importations has highlighted that Customs and Border Protection does not have current contact details for all depots.
Please provide a contact email address for your establishment, preferably generic, to the Licensing section in Canberra at licensing@customs.gov.au
This will allow Customs and Border Protection to contact all depots in a timely manner should further incidents occur.


Update - Internet Explorer 8 (IE8) and use with the ICS
Customs and Border Protection advise that the issues with ICS reports for users operating Vista with Internet Explorer 8 have been resolved. If any users are experiencing difficulties please email cargosupport@customs.gov.au


ACCA 2010/03 - AQIS – S-Cargo – Giant African Snail Cargo Clearance Project - 2nd Queensland Trial
This notice is to advise industry that AQIS will conduct a further trial of the use of Giant African Snail (GAS) electronic holds in the ICS in Brisbane in May 2010.

The second trial will be conducted on a similar basis to that which was conducted in March 2010, and is a part of the AQIS GAS holds project which includes the development of an AQIS IT application (S-Cargo) that will interface with the ICS. S-Cargo will enable the automatic placement of holds on cargo from high-risk GAS origin countries in the ICS.

View the advice.


Introduction of Duty Drawback claim functionality in the Integrated Cargo System
Recent enhancements to the Integrated Cargo System (ICS) provide for electronic lodgement of duty drawback claims via the Customs Interactive (CI) facility effective from 23 March 2010. The CI functionality includes lodgement, search, amendment and withdrawal. For further information see ACN 2010/16


February 2010

Imports of tremolite asbestos
Customs and Border Protection is currently screening imports from China of stone materials such as granite, marble, slate and similar stone for highly dangerous tremolite asbestos. In order to avoid unnecessarily holding shipments of low-risk stone products, Customs and Border Protection requests that customs brokers substantially improve the quality of goods descriptions for items falling within chapters 25 and 68, as soon as possible.

Importations of chapter 25 or 68 goods with generic descriptions such as:
- Stone products
- Articles of stone
- Slate tiles
- Marble tiles
- Granite tiles
- Limestone articles
- Polished mosaics
- Natural Slate
- Natural stone
- Chinese slate
- Granite benchtops
- Other monumental / building stone simply cut
- Pebbles
may be subject to high levels of scrutiny - including assessment of importer paperwork, cargo examination and/or laboratory analysis. This may involve substantial delays to clearance and additional storage or other costs, to be borne by the importer. The potential for these delays to occur will be significantly reduced if Customs and Border Protection is able to determine from ICS goods description information that the imported goods do not fall in one of the high risk categories.

It is particularly important that the colour, type of stone (eg: marble, slate, granite), product number and form of the stone (eg: wall tiles, stackstone, mosaic stone) are reported correctly.

Please input a separate line for each different type of product listed on supplier invoices. For example:
"Red quartzite ledgestone - Ruby Red - 150mm x 160mm" rather than "quartz tiles"
"Pearly grey white granite - Swirl - benchtops 1500mm x 1000mm" rather than "articles of marble"
"Black granite stackstone cladding - GH9064" rather than "cladding".'

Other relevant information:
The ACCC and WorkCover NSW issued alerts on 13 February 2010 regarding recent importations of decorative wall tiles from China which have been found to contain tremolite asbestos. The WorkCover NSW alert contains relevant information and photographs of the type of tiles which may be of concern.

View the alert.


Refunds for reinstated bed linen TCOs
A number of TCOs for bed linen have been reinstated. Read more.


2009

December 2009

ASEAN-AUSTRALIA-NEW ZEALAND FREE TRADE AGREEMENT (AANZFTA) - UPDATE 3
The ASEAN - Australia New-Zealand Free Trade Area (AANZFTA) will enter into force for Australia, New Zealand, Brunei, Malaysia, Myanmar (Burma), Philippines, Singapore and Vietnam on 1 January 2010. The legislative amendments, together with other relevant information regarding this Free Trade Agreement, can be viewed by accessing hyperlinks on the webpage for the AANZFTA.
Last updated 09 DEC 2009 11:02
(update - Philippines is now included)


ICS Updates is available
The recent technical problem with the ICS Updates facility has been fixed. All ICS Updates can now be viewed by clicking the ICS Updates link in the right hand menu of the Cargo Support home page (http://www.cargosupport.gov.au/default.asp)


Australian Customs Cargo Advices 2009/04, 2009/05
Two new Australian Customs Cargo Advices (ACCAs) have been released.
ACCA 2009/04 - This ACCA outlines the Australian Customs and Border Protection Service's arrangements for the inspection and examination of sea cargo. It replaces Australian Customs Cargo Advice 2008/12.
ACCA 2009/05 - This ACCA outlines a number of service levels that the Australian Customs and Border Protection Service employs in relation to cargo examination. It also outlines the introduction of increased Customs and Border Protection inspection arrangements in four regional ports, and some refinement of the volume of cargo in other locations. It replaces Australian Customs Cargo Advice 2008/13.

To view these advices, go to the ACCAs page


Review of the Tariff Advice System 2009/2010
The 2009/10 Customs and Border Protection Annual Plan commits Trade and Compliance Division to examining working arrangements and business processes for the Tariff Advice System. The Tariff Advice System will be reviewed to ensure that it delivers a service that meets the needs of Customs and Border Protection, industry and other relevant stakeholders.
In making its assessments, the review team will specifically consider whether:

- practices around the provision of tariff advice are still appropriate;
- the delivery of tariff advice is contemporary and aligns with Government policy;
- the delivery of tariff advice is efficient, consistent and transparent; and
- Tariff Advices should be made publicly available.

The review team would like to hear from all interested parties, so if you would like to contribute to or be made aware of the progress of the review please advise your interest by email to tariffservicesreview@customs.gov.au by COB Friday 20 November 2009.


Tariff Concessions Gazette
Readers of the Tariff Concessions Gazette are advised that, owing to maintenance work on the Customs website, some links to the gazette have been disconnected. This will particularly affect those who use bookmarks to access the gazette. The updated link can be found on the Tariff Concessions Gazette page.


ASEAN-Australia-New Zealand Free Trade Agreement (AANZFTA) - UPDATE 1
The ASEAN-Australia New-Zealand Free Trade Area (AANZFTA) will enter into force for Australia, New Zealand, Singapore, Myanmar (Burma), Brunei, and Vietnam on 1 January 2010. The legislative amendments, together with other relevant information regarding this Free Trade Agreement, can be viewed on the Customs and Border Protection website at http://www.customs.gov.au/site/page6076.asp


November 2009

ASEAN-Australia-New Zealand Free Trade Agreement (AANZFTA)
The ASEAN – Australia New-Zealand Free Trade Area (AANZFTA) will enter into force for Australia, New Zealand, Singapore, Myanmar (Burma), Brunei, the Philippines, and Vietnam on 1 January 2010. The legislative amendments, together with other relevant information regarding this Free Trade Agreement, can be viewed on the Customs and Border Protection AANZFTA page.


ICS Outage - Saturday 21 November 2009
Please note that the ICS will be unavailable for 1 hour on Saturday 21 November from 01:00 to 02:00 hrs EDT.
Australian Customs and Border Protection apologise for any inconvenience.


October 2009

Digital Certificate Expiry
All digital certificates used for communicating with Customs and Border Protection via the Integrated Cargo System (ICS) are valid for 2 years.
Customs records indicate that a number of digital certificates are due to expire soon. Clients will need to renew their digital certificate in order to continue communicating with Customs via the ICS.
If your certificate is due to expire, you will receive an email from VeriSign alerting you to this.
If your Authorised Officer (AO) or Click Through Agreement (CTA) Signatory is no longer an employee of your organisation, a new one must be nominated, and Customs informed of the change.
Digital certificate enquiries should be emailed to cmc@customs.gov.au


UPDATE - INTERNET EXPLORER 8 (IE8) AND USE WITH THE ICS
Customs and Border Protection advise that the reporting available through the Integrated Cargo System (ICS) will not deliver full functionality if your system is running on Windows Vista with the newly released Internet Explorer 8 (IE8). Only reports for the current day can be requested if your system is using Vista with IE8.
If reports for previous dates are required, please maintain your systems on Internet Explorer 7. This issue is being investigated and advice will be issued when a resolution is reached.
Customs and Border Protection apologise for any inconvenience this may cause.


September 2009

September 2009
Compliance Industry Briefing Paper - Update
The Compliance Industry Briefing paper outlines performance targets, statistics and information on Compliance requirements associated with import and export activities. View the report.


August 2009

ICS release 9.4.07
ICS release 9.4.07 is scheduled for implementation on 9 September 2009 and contains a number of changes to the ICS. These notes provide clients with a better understanding of what has been fixed and how it might relate to their business.
Read the release notes.


UPDATE  - Internet Explorer 8 (IE8) and use with the ICS
Customs and Border Protection does not currently support the newly released Internet Explorer 8 (IE8) for use with the Integrated Cargo System (ICS).
We have assessed IE8 for use with the ICS, and can announce that the ICS will support IE8 by the end of September 2009.
For more information, please read this document.


Treatment of Unentered and Certain Abandoned Goods
Customs and Border Protection has released new information to assist industry on the correct way to manage unentered and certain abandoned goods.
The Instructions and Guidelines for unentered and certain abandoned goods is now available on the Customs and Border Protection website.

Industry operators and owners are responsible for managing goods in their possession (even where such goods are subject to Customs and Border Protection control).
Acting as the designated 'owner', allows operators to initiate action to lawfully deal with time-up and long stay unentered goods in their possession, in accordance with contractual terms and conditions, and/or other relevant commercial arrangements.
The new guidelines also bring to an end the auctioning of goods (also known as Customs and Border Protection sales) as an option for disposing of unentered goods or abandoned goods.
In certain limited circumstances only, Customs and Border Protection may assist with the disposal of 'certain goods' (e.g. unclaimed intractable waste) in the interest of public safety.


July 2009

July 23

AQIS Systems Outage - Sunday 26 July 2009: 1:00pm-10:00pm AEST
Please be advised that AQIS processing will be limited to urgent clearances on 26 July 2009 from 1:00pm-10:00pm AEST, due to urgent changes in network infrastructure. The anticipated effect of this change is that messages will not flow between AQIS and Customs for a period of time during the outage window. As a result, AQIS Officers will not be able to clear consignments as per normal operations and contingency may be enacted for urgent clearances.
For further information, refer to the AQIS Import Industry Advice.


July 6

Tariff Concession Mailbox Notification
The former Tariff Concessions mailbox, tarcon@connect.net.au has now been permanently disabled. Any emails sent to it will not be actioned.
Could all emails to Tariff Concessions please use the current mailbox: tarcon@customs.gov.au

Manager - Tariff Concessions Section
Trade Services Branch


June 2009

June 30

ACCA 2009/03 - Compliance Monitoring Program
Customs and Border Protection's new Compliance Monitoring Program will commence on 1 July 2009. This program replaces the Benchmark Audit program with a program using Pre Clearance Intervention (PCI) or Red-line processing, and will commence with an Imports phase. Read the full document on the ACCAs page. (select '2009' then ACCA Number 2009/03)


June 30

Attention all Brokers Licence Holders
If you are having trouble lodging import declarations, this may be because you have either not completed the renewal process for your licence, the payment has not been made, or the renewal paperwork has not been received.

If you are the holder of a nominee licence, you can check the ICS to see whether you still have the role of nominee broker.
If you no longer have this role please contact broker licensing urgently on 02 6275 5088 today.
If you still have this role, but are no longer linked to the corporate licence, please contact your organisation's Customs manager in the first instance.
The Customs Manager must contact broker licensing urgently on 02 6275 5088 today.

The licence end date will be extended to enable you to finalise your renewal process, but this must be done urgently before COB tomorrow to guarantee that your licence will not expire.


May 2009

ICS Release 9.4.05

ICS Release 9.4.05 is due for implementation on 20 May 2009. Release notes are now available.


Customs Broker Licence Renewals

During April 2009, an "Application for Renewal of Customs Broker's Licence" and a renewal invoice were posted to all current licence holders. It is the Brokers responsibility to ensure that contact details listed in the Integrated Cargo System (ICS) are up to date. Licences that are not renewed by close of business on 30 June 2009 will expire on that date and will no longer be valid. After that date Brokers who wish to be licensed will need to make a new licence application to the Chief Executive Officer of Customs (CEO).  It will not be possible to renew an expired licence.
For further details refer to ACN 2009/10 Customs Broker Licence Renewals


April 2009

ICS Outage Report

A report on the ICS outage experienced on 15 April 2009 is now available. View the report.


Australian Customs Notice 2009/17 - Credit Card surcharge increase

When payments are made via credit card to the Australian Customs and Border Protection Service, a surcharge is payable.
From 15 April, this surcharge may increase delending on the credit card type used.
Full details are available in ACN 2009/17.


ICS release 9.4.04

The next ICS release (9.4.04), due for implemenetation on 22 April 2009, relates to issues of Border Protection, and therefore no release notes will be published.


Internet Explorer 8 and use with the ICS

At present Customs and Border Protection does not support the newly released Internet Explorer 8 for use with the Integrated Cargo System (ICS).   We are currently working on providing a solution to enable the use of IE8 with these applications.  It is recommended that you do not upgrade to IE8 before a solution has been provided.  Further updates will be provided.


ACCA 09/02 AQIS Service Fee indicator on ICS EFT Payment Report

From Wednesday 1 April 2009, the ICS EFT Payment Report will include an AQIS Service Payment column.
The payment indicator will show 'Y' only where an AQIS payment has been made. Where the payment does not relate to AQIS service fields the field will not be populated.
All reports generated from 1 April will display the column. For more information go to the ACCAs page.


Notice - Alcopops

Customs Tariff Proposal (No 1) 2008, remains in effect, notwithstanding that the bill has failed to pass. Customs and Border Protection will therefore continue to collect revenue at the rate proposed until the statuatory protection period expires.
The Customs Act provides Customs officers with legal protection for a specified period for any actions taken to collect amounts in accordance with a Customs Tariff proposal.
In this instance, this protection expires on 13 May 2009. At this time, if no validating Act has passed, Customs and Border Protection would be obliged to refund all additional amounts collected during the relevant period and commence collection of future duty at the rate imposed by the Customs Tariff Act.
Further advice will be provided on the administrative arrangements Customs and Border Protection will put in place in order to refund monies where applicable.
Any enquiries regarding this matter can be directed to IndustryEngagement@customs.gov.au


Redesign of Customs Refunds process

As of 1 January 2009, the Customs National Refunds Centre will be established in South Australia, with some functionality continuing in Victoria as part of the transition arrangements.


2008

FINAL reminder - Customs Type 3 digital certificate rollover


Customs 'rolled over' to a newly issued Type 3 digital certificate on Wednesday 15 October 2008. Clients who send messages to the ICS using electronic data interchange (EDI) software, need to rollover to the new Customs certificate as soon as possible. For more information, go to: http://www.cargosupport.gov.au/site/page6004.htm


ACCA 0813 - Sea Cargo Status - Service Levels

This ACCA outlines the information that Customs requires before it can finalise its risk assessment for sea cargo including:
the timeframes that Customs aims to complete its risk assessment within once all required information is available
the services that Customs offer when those timeframes cannot be met.
It also provides information on ways in which industry can assist Customs to minimise its impact on the sea cargo supply chain.
To view this ACCA, go to: http://www.cargosupport.gov.au/site/page5740.htm, then click on '2008'.


ACCA 0812 - Sea Cargo Inspection and Examination Arrangements

This ACCA updates all relevant information about Customs arrangements for the inspection and examination of sea cargo.
To view this ACCA, go to: http://www.cargosupport.gov.au/site/page5740.htm, then click on '2008'.


Integrated Cargo System Information Sessions


Customs is delivering information sessions to explain recent ICS developments and enhancements relating to declarations and broker functionality.
Spaces are limited, and are filling fast.
To book into a session, go to: http://www.cargosupport.gov.au/site/page6003.htm


ACCA 2008/11 - IMPROVING CERTAINTY OF CONSOLIDATED STATUS IN THE INTEGRATED CARGO SYSTEM

Customs is aware of industry concerns regarding changes to cargo status in the Integrated Cargo System (ICS) where the original status is 'Clear' or where payment is the only remaining requirement for clearance.

In response to these concerns, Customs is implementing modifications to the ICS to process all facets of risk assessment on import declarations in real time, which in turn increases the certainty of the original status issued. It is expected these new arrangements will considerably minimise late changes to status unless exceptional circumstances exist.

To view these ACCAS, go to: http://www.cargosupport.gov.au/site/page5740.htm, then click on '2008'.


Revocation of Gift Concession

Under Item 32B of Schedule 4 to the Customs Tariff Act 1995 there are several by-laws that provide duty and tax free import concessions. One of these by-laws (number 9740019 of 17 September 1997) is commonly known as the 'gift concession' and is being revoked.


Change to AQIS Container Fees reverted

On 12 August 2008 AQIS increased the fees relating to the clearance of FCL, FCX ($15 to $16) and LCL ($3.75 to $4) containers on ICS import declarations.  Due to an issue with the ICS applying the increase on post-delivery amended declarations the increase in the fees has been reverted effective from today.  Container fees will remain at the current rates until a solution has been implemented in the ICS.


AQIS Import Clearance Fees Review Release Date

AQIS Import Clearance Program has reviewed its broad schedule of fees and this review is anticipated to come into effect from 12 August 2008, subject to the relevant changes to the appropriate legislation.
To read the notice go to: http://www.daffa.gov.au/aqis/import/general-info/ian/08-09


Customs Type 3 digital certificate rollover

The Type 3 digital certificate used by the Australian Customs Service will expire in October 2008.
Users who send messages to the Integrated Cargo System (in both Industry Test and Production), using Electronic Data Interchange (EDI) software, will need to rollover to the new Customs Type 3 digital certificate.
For more information, go to: http://www.cargosupport.gov.au/site/page5951.htm


Indexation of certain customs tariff duty rates - August 2008

Rates of duty for certain spirits, beer and tobacco products will increase from 1 August 2008, in line with movements in the Consumer Price Index (CPI).
For more information, go to: http://www.customs.gov.au/site/page5800.htm 


ICS Release 8.4.10

ICS release 8.4.10 is scheduled for implementation on Wednesday 25 June 2008.
To read the release notes, click here.
This release includes changes to air cargo underbond validation processes.
For more information on these processes, read the ACCA.


Change to CI & SC service arrangements

Customs has introduced new telephony protocol, which comes into effect on 14 June 2008. The expected benefits for clients phoning the CI & SC include an increase in first call resolution rate, a decrease in average call time, and reduced research time during calls. The only noticeable difference for clients calling the CI & SC will be the requirement to use telephone touch keys following voice prompts.
To read the industry brief, click here.
For more information about the telephony process, click here.


Changes to weekly scheduled ICS outage time - 29 May 2008

Reminder: The weekly scheduled ICS outage time has changed.
The scheduled ICS outage time is now on Wednesday mornings, from 12:00 am until 04:00 hours.
View more information about the outage here.  


Customs IT Transition Update - 15 May 2008

Customs is transitioning the platform hosting the Customer Connect Facility (CCF) to a new service provider this weekend 17-18 May 2008.
There will be an ICS outage during this time.  For further information on outage times view the latest update here.


Outage Report - 30 April/1 May 2008

This document provides details of ICS outage 30 April/1 May 2008.

For more information, view the document here


Unaccompanied Personal Effects

There is a new fact sheet available for Unaccompanied Personal Effects (UPEs).
For more information, view the factsheet here. 


Increase in excise equivalent duty on certain spirit based pre-mixed drinks - April 2008

Rates of duty for certain spirit based pre-mixed drinks "alcopops" increased from 27 April 2008.
The new rates of duty are available here. This document is a PDF document



ACCA 2008/04 - ICS Outage Notification for final phase of IT Transition

ACCA 2008/04 - ICS Outage Notification for final phase of IT Transition
The ICS will be unavailable from Saturday 17 May, 1600hrs AEST to Sunday 18 May, 0200hrs AEST.
For more information, This document is a PDF document view the ACCA



Customs IT Transition Update - 23 April 2008

This issue provides information on the final phase of IT transition, including a schedule of outages and information on the Industry Test environment.
For more information,This document is a PDF document view the latest update  


Customs IT Transition update - 31st March 2008

This issue provides information on Industry test activity, advantages of the new IT platform and a reminder about the 10 hour outage on 12/13 April 2008.

This document is a PDF document view the latest update


ACCA 08/02 - ICS Outage Notification for IT Transition

As part of Customs IT transition to a new provider we are expecting a 10 hour ICS outage from Saturday 12 April, 1600 hrs AEST to Sunday 13 April, 0200 hours AEST.
To read more on this This document is a PDF document view the latest update


Customs IT Transition update - 17 March 2008

A review of the quality assurance and testing activities supporting the cutover of Customs main processing environment was conducted in late February. As a result of this activity a new schedule has been developed for the mainframe.

The new schedule has the Customs mainframe environment (which hosts the Integrated Cargo System) cutting over on 12-13 April. In preparation for this, we are inviting industry to test commencing on 27 March.

This document is a PDF document view the latest update


Transhipment Cargo

Customs has compiled guidelines to clearly define the reporting requirements for transhipment cargo. This has been done to establish nationally consistent requirements and responsibilities for owners, cargo reporters, depot operators, cargo terminal operators (CTOs), and freight forwarders.

This document is a PDF document More information


Customs IT Transition - 26 February 2008

As part of the main processing transition we are undertaking a number of quality assurance and testing activities to support the cutover. These include a number of 'dress rehearsals' to ensure that all aspects of the cutover process have been comprehensively addressed.

In reviewing the results of a recent dress rehearsal the Customs Executive has decided to rebase line the schedule to undertake additional testing. This decision reflects the Executive's overriding concern to ensure that we complete the transition to our new mainframe environment with no adverse impact on industry.

This document is a PDF document More information


ACCA 2007/27 has been revised

ACCA 2007/27 has been revised to further clarify the diagram associated with cargo reporting for Customs purposes. To view the updated ACCA go to http://www.cargosupport.gov.au/site/page5833.htm


Customs IT Transition - 18 February 2008

Customs is transitioning its IT main processing services to a new service provider in the first quarter of 2008 with completion scheduled for the end of March. This means that the existing infrastructure that supports Customs Cargo Business Systems will be replaced and relocated at two new data centres - a production processing site and test and disaster recovery services site.

This document is a PDF document More information


Customs IT Transition - February 2008

Customs is transitioning its IT main processing services to a new service provider in the first quarter of 2008 with completion scheduled for the end of March. This means that the existing infrastructure that supports Customs Cargo Business Systems will be replaced and relocated at two new data centres - a production processing site and test and disaster recovery services site. 

This document is a PDF document More information


New Industry Action Group page on the Cargo Support website - January 2008

A new page has been created on the Cargo Support website to consolidate all Industry Action Group (IAG) reference material and links to relevant industry documents.

All IAG meeting minutes including the last meeting held on 5th December 2007 are available as well as all IAG status reports and known Industry facing issues.

For further information on any IAG issues go to the Industry Action Group webpage or email IndustryEngagement@customs.gov.au


Customs IT Transition - January 2008

Customs is transitioning its IT main processing services to a new service provider in the first quarter of 2008 with completion scheduled for the end of March. This means that the existing infrastructure that supports Customs Cargo Business Systems will be replaced and relocated at two new data centres - a production processing site and test and disaster recovery services site.

This document is a PDF document More Information


ICS (CMR) Data Search facility to cease 31 January 2008 - January 2008

The ICS Data Search Facility was originally set up to assist clients by providing an easy-to-use search facility for client and sea cargo data. Since that time, a number of enhancements to Client and Sea Cargo searches in the ICS Customs interactive have made this facility redundant.

These enhancements are:
Client - All Client information can be accessed via the Registered Client Search screen available under the Client menu. The new client search screen was introduced in November 2007 to speed up data retrieval
Sea Cargo - Sea Cargo searches are available via the Sea Cargo Report or Diagnostics sub- menu items under the Imports Menu.


Customs Call Centre Customer Survey Proposal - January 2008

The Customs Information & Support Centre (CI&SC) intends to conduct a survey of its client base during February/March 2008. The objective of this research is to determine the current and future needs of our customers in anticipation of the implementation of new contact centre technology in the first half of 2008. 

This document is a PDF document More information

http://www.cargosupport.gov.au/site/page5866.asp modified: 2 December, 2011 1:38 PM