ICS Business Continuity
ICS Business Continuity Plan
In the event of an ICS outage, ICS slow response times, ICS specific issues, and/or client system problems it is critical that industry be able to continue normal daily business with minimal disruption through alternate cargo reporting procedures. A contingency period can be either when an ICS outage occurs or a client’s cargo system outage occurs.
Customs and Border Protection, in partnership with Industry and AQIS has developed an Integrated Cargo System (ICS) Business Continuity Plan (BCP).
ICS Business Continuity Plan (390KB)
For general information on the ICS BCP, including who to contact to find out more, refer to
Australian Customs Cargo Advice 2006, Number 27.
What do I do in an outage?
Depending on the urgency of the cargo clearance you can decide whether to lodge a contingency file or wait for the ICS problem to be resolved.
Note: All contingency files submitted to Customs and Border Protection MUST be submitted in the ICS within 24hrs of it becoming operational.
Refer to the following folders for detailed procedures to follow when submitting transactions for clearing cargo during a contingency period. These folders also contain the electronic contingency file
All contingency files should be emailed to the BCP Mailbox.
All other BCP queries or issues should be directed to the Customs Information and Support Centre (CI & SC).
Phone: 1300 558 099